Privacy Policy

Last updated: 26 Oct 2025

Introduction

GraftPoint ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website graftpoint.com.au and use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, company website
  • Business Information: Industry, company size, technology needs
  • Communication Data: Information in your inquiries, messages, and consultation requests
  • Newsletter Preferences: If you opt-in to receive our newsletter

Automatically Collected Information

When you visit our website, we automatically collect:

  • Usage Data: Pages viewed, time spent, links clicked
  • Device Information: Browser type, operating system, device type
  • Analytics Data: Via Google Analytics 4 and Vercel Analytics
  • Cookies: See our Cookie Policy section below

How We Use Your Information

We use your information to:

  • Respond to your inquiries and consultation requests
  • Provide technology consulting services
  • Send you our newsletter (if you've opted in)
  • Improve our website and services
  • Analyze website usage and user behavior
  • Comply with legal obligations
  • Prevent fraud and maintain security

How We Share Your Information

Service Providers

We share your information with trusted third-party service providers:

  • Resend: Email delivery service for contact forms and newsletters
  • Cal.com: Booking and scheduling platform
  • Vercel: Website hosting and analytics
  • Google Analytics: Website analytics
  • Neon: Database storage for contact form submissions

Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Enforce our terms and conditions
  • Protect our rights, privacy, safety, or property
  • Prevent fraud or security issues

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (HTTPS/SSL)
  • Secure data storage with encrypted databases
  • Access controls and authentication
  • Regular security updates and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Under Australian privacy laws, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Portability: Request a copy of your data in a portable format
  • Object: Object to certain processing of your information

To exercise these rights, contact us at aijune@gmail.com.

Newsletter and Marketing

If you opt-in to receive our newsletter, we will send you periodic emails about technology trends, tips, and our services. You can unsubscribe at any time by:

Unsubscribing from marketing emails will not affect transactional emails (e.g., responses to your inquiries or consultation confirmations).

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., session management)
  • Analytics Cookies: Google Analytics and Vercel Analytics to understand website usage
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media, Cal.com). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations (typically 7 years for business records in Australia)
  • Resolve disputes and enforce our agreements

Newsletter subscribers' data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years unless you request deletion.

International Data Transfers

Your information may be transferred to and stored on servers located outside Australia, including in the United States (where our service providers like Resend and Vercel are based). We ensure appropriate safeguards are in place for such transfers.

Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). For more information about privacy in Australia, visit the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Updating the "Last updated" date at the top of this policy
  • Posting a notice on our website
  • Sending you an email (if you're subscribed to our newsletter)

Your continued use of our website after changes indicates acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Complaints

If you believe we have breached your privacy rights, please contact us first so we can resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) .